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Need help choosing, tracking a parcel, or understanding a policy? Send a message and we’ll reply by email. We keep support human and practical—clear answers, no scripts.
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What to include in your message
The fastest way to help you is clarity. If you’re asking about a product, share what you plan to use it for (home, desk, travel) and any size constraints (for example, a laptop model or pouch dimensions). If it’s an order question, include your order reference and the email used at checkout. We respond with concise steps, links to the relevant policy page, and a timeline you can rely on.